Walmart Is Adding Super Fast Online Returns

Posted October 11, 2017

"If it arrives on their doorstep from Walmart.com and it's easier to take a short ride to their store to return it, it better be a convenient and simple experience and not a frustrating one", Eckert said. The company also plans to at least double the number of its US stores that offer online grocery pickup.

The company plans to open fewer than 15 supercenters and less than 10 neighborhood markets in the United States in fiscal 2019, it said in a statement on Tuesday.

Wal-Mart Stores Inc.is simplifying the return process through its smartphone app, aiming to ease a major hassle of shopping in time for the holiday season. They will have to select the reason for the refund - like a damaged item - before receiving approval. Representatives announced recently that the return process for online shoppers is about to become both easier and faster. Come December, items that Wal-Mart would otherwise discard if returned may be kept, whilst refunds will still be provided. Waldron LP acquired a new stake in shares of Wal-Mart Stores in the first quarter valued at $313,000.

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Wal-Mart forecast fiscal 2019 profit would increase about 5 percent over its expected adjusted earnings of $4.30 to $4.40 per share for the year ending January 2018.

The news - plus the announcement of a $20 billion share buyback plan - sent shares of the discount chain up 4.5 percent in early Tuesday trading, to $84.12, a new 52-week high. Susquehanna Bancshares Inc began coverage on shares of Wal-Mart Stores in a research note on Friday, February 10th.

Mobile Express Returns marks the third Mobile Express offering announced this year by Walmart as it doubles-down on innovation within its app.

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A key to Wal-Mart's e-commerce push is leveraging its extensive network of physical store locations.

In the second quarter, 62 per cent of all U.S. internet users visited Amazon, a "remarkably high number", according to Wells Fargo & Co. analysts, illustrating just how deeply the company has penetrated the online market.

But Wal-Mart's investments should help the company maintain its lead in the grocery market, even as more customers move online, according to O'Shea. These lanes, originally designed for prescription and money transfer service customers, are in place in all Wal-Mart stores and ready for their additional use in processing returns.

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